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Wednesday, March 20
 

1:45pm EDT

Short Session: Service Insights: Getting a Holistic Picture of Patron Experience Grand Ballroom 3Mia Partlow

3:15pm EDT

Short Session: Are Resource Sharing Statistics a Reliable Metric Grand Ballroom 3Melanie Norton • Lindsay Barnett • Alyssa Grimshaw Panel: Evolving Best Practices in Providing Service Grand Ballroom 1Joe Wickens • Amy Chew • Sue Kaler • Joe Lenkart
 

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Tuesday, March 19
Wednesday, March 20
Thursday, March 21
Ballroom Foyer
Grand Ballroom 1
Grand Ballroom 2
Grand Ballroom 3
Grand Ballroom 4-5
Grand Ballroom 6
Grand Ballroom 7
Grand Ballroom 8
River Deck 2 - Lower Deck
Skybridge (across from the registration desk)
TBD
  • Break
  • Copyright
  • General ILL
  • Keynote
  • Management/Operations/Staffing
  • Patron Experience
  • Plenary
  • Product
  • Statistics and Reporting
  • System Setup
  • Audience
  • ILL Managers or Department Heads
  • ILL Staff: General
  • ILL Staff: Lending
  • System
  • Google Maps
  • ILLiad
  • Tipasa
  • Subject
  • Access
  • Best Practices
  • Data-driven decisions
  • Discovery
  • High-density storage
  • ILL Policies
  • ILLiad API
  • Implementation
  • OpenURL
  • RapidR
  • User Behavior
  • Area
  • A11y Project
  • Citation verification
  • Code
  • Communication
  • CONTU
  • Conversations
  • Cross training
  • Disability Services
  • Electronic Delivery
  • Innovation
  • Open Access
  • OpenAthens
  • Reference
  • Service
  • Storage & Retrieval of Materials
  • UK
  • Popular