OCLC Resource Sharing Conference 2019 has ended

Create Your Own Event

OCLC Resource Sharing Conference 2019

Peggy Glatthaar

Florida Gulf Coast University Library
Head of Customer Services
Head, Customer Services

Peggy manages, develops, and evaluates the library’s Customer Service Department, which includes Circulation, Interlibrary Loan, and Course Reserves at Florida Gulf Coast University in Fort Myers, Florida.

9:30am EDT

ILL 101 Grand Ballroom 1Megan Gaffney • Cindy Kristof • Micquel Little • Christine Sisak

12:00pm EDT

Lunch TBD

1:30pm EDT

OCLC Tuesday Grand Ballroom 4-5Cathy King • Jennifer Corsi • Stacy Brunner • Tony Melvyn • Alena Miller • Jenny Rosenfeld • Christa Starck • Stephanie Spires • Sagan Wallace

6:00pm EDT

Opening Reception Grand Ballroom 4-5

7:30am EDT

Breakfast Ballroom Foyer

8:30am EDT

Keynote: Peter Morville, Founder and President, Semantic Studios Grand Ballroom 4-5Peter Morville

10:15am EDT

Group Photo & Refreshments Grand Ballroom 4-5

10:30am EDT

Access for All: A Call for Standardizing Accessibility Workflows in ILL Grand Ballroom 2Tim Hickey We're a Happy Family: ILLiad/Alma NCIP Integration Grand Ballroom 7Lapis David Cohen

11:45am EDT

Panel: The Power of ILL Statistics Grand Ballroom 1Dennis Massie • Peggy Glatthaar • Pamela Johnston • Myra Justus

12:45pm EDT

Lunch Ballroom Foyer

1:45pm EDT

Short Session: Service Insights: Getting a Holistic Picture of Patron Experience Grand Ballroom 3Mia Partlow

2:15pm EDT

Short Session: Beyond ILL: Opportunities for ILL Staff to Develop New Expertise Grand Ballroom 3Vickie Campbell • Lorraine Woods

3:15pm EDT

Panel: Evolving Best Practices in Providing Service Grand Ballroom 1Joe Wickens • Amy Chew • Sue Kaler • Joe Lenkart Short Session: Are Resource Sharing Statistics a Reliable Metric Grand Ballroom 3Melanie Norton • Lindsay Barnett • Alyssa Grimshaw

8:30am EDT

OCLC Resource Sharing Strategy and Vision: The library on-demand Grand Ballroom 4-5Cathy King • Lynn Silipigni Connaway, Ph.D • Mary Sauer-Games

9:45am EDT

Atlas Update Grand Ballroom 4-5Stephanie Spires

11:00am EDT

Plenary: Keep on Rethinking: Rethinking the RRSI STAR Checklist and Manifesto Grand Ballroom 4-5Margaret Ellingson • Sue Kaler • Beth Posner

12:00pm EDT

Conference Wrap Up Grand Ballroom 4-5

12:15pm EDT