OCLC Resource Sharing Conference 2019

What does University of Missouri – Kansas City, Georgian Southern University and the University of Central Florida all have in common? Each university has built an automated retrieval center/system (ARC) where most of the print and Special Collection collections reside. This change not only impacts Circulation Services, Special Collections, and library patrons, but Interlibrary Loan and Document Delivery Services as well. What effect does it have on workflow and staffing for the department or unit? Come listen to 3 libraries discuss the challenges and opportunities presented by the acquisition of an ARC.

Clemson University Library's off-site high-density storage facility was established in 2011 and the relationship between staff there and the resource sharing department has evolved over the past 8 years. Originally, off-site workflows and processes only provided for the pulling and transit of material back to Cooper Library and other branches for circulation to patrons. In 2015, it was decided that off-site storage staff should be trained to use ILLiad in order to provide document delivery scans of articles and book chapters via Odyssey (now the Electronic Delivery Utility) as well as use custom queues to pull items for ILL Lending. The volume of document delivery requests for items located in off-site storage has risen dramatically in the past three years and in November of 2018 library administration decided that management of the off-site high-density storage facility would move to the resource sharing team. Currently, we are planning on how best to cross-train to work in two facilities and are anticipating what the move of even more library materials in 2019 will mean about staffing levels, workloads, and workflows.