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Tuesday, March 19
 

9:30am EDT

ILL 101
Learn the basics of ILL

Speakers
avatar for Megan Gaffney

Megan Gaffney

Coordinator, ILL and DDS, University of Delaware Library
Megan Gaffney is Coordinator, Interlibrary Loan and Document Delivery Services at the University of Delaware Library. She is the immediate past-chair of ALA RUSA STARS, and she has held several other leadership roles in that group. Megan enjoys publishing and presenting on topics... Read More →
avatar for Cindy Kristof

Cindy Kristof

Head, Copyright & Scholarly Communication, Kent State University Libraries
Cindy Kristof, Associate Professor, currently serves as Head of Copyright and Scholarly Communication at Kent State University Libraries, managing the Copyright Services, Digital Projects, and Institutional Repository operations. She serves as Kent State’s OhioLINK ETD administrator... Read More →
ML

Micquel Little

Director of User Services and Resource Sharing, Claremont Colleges Library
avatar for Christine Sisak

Christine Sisak

Head of ILL/Serials Services, Nazareth College/Lorette Wilmot Library
Christine Sisak is the Director of Interlibrary Loan & Serials Services at Nazareth College in Rochester, New York, a mentor for the IDS Project and an instructor for the IDS Project’s Online Learning Institute. She has worked in resource sharing for nearly 29 years. Her favorite... Read More →


Tuesday March 19, 2019 9:30am - 12:00pm EDT
Grand Ballroom 1

12:00pm EDT

Lunch
Meal vouchers will be provided to you upon check-in at the registration desk (valid at the Hyatt's Market and SHOR restaurants). Both the Market and SHOR are located on the first floor, adjacent to the hotel lobby. 

Tuesday March 19, 2019 12:00pm - 1:00pm EDT
TBD

1:30pm EDT

OCLC Tuesday
Take advantage of this new opportunity to get updates and have discussions about the OCLC products you use most. To start, Cathy King, Executive Director, Delivery Services, and Jennifer Corsi, Senior Product Manager, will provide an update on how OCLC will deliver on the high expectations for library services that are being shaped by our experiences as consumers. They’ll describe how OCLC is researching and developing services that enable the library on-demand and address everything from the initial search to the delivery of requested materials. Then we’ll have breakout sessions for the following products, where you’ll get in-depth updates on new features and product roadmaps, and have time to discuss questions and ideas with your peers and product experts:
  • Tipasa with Stacy Brunner, Jenny Rosenfeld, and Sagan Wallace (Ballroom 6)
  • D2D, VDX, & WorldCat Navigator with Debra Denault and Christa Starck (Ballroom 7)
  • ILLiad with Stephanie Spires (Ballroom 1)
  • WorldShare ILL with Tony Melvyn and Alena Miller (Ballroom 3)

Speakers
avatar for Cathy King

Cathy King

Executive Director, Delivery Services, OCLC
Cathy joined OCLC in September 2015 and currently leads the product management team for Delivery Services, which encompasses both Discovery and Resource Sharing products. She's a relentless innovator with a passion for improving the entire end-user experience through technology and... Read More →
avatar for Jennifer Corsi

Jennifer Corsi

Sr. Product Manager, OCLC
Jennifer Corsi is one of the product managers on the Resource Sharing team at OCLC. She has worked at OCLC for 15+ years on variety of products, including FirstSearch, the OCLC Link resolver, WorldShare ILL, ILL Policies directory and for the past two years on our newest ILL product... Read More →
avatar for Stacy Brunner

Stacy Brunner

Senior Product Analyst, OCLC
Stacy Brunner is part of the OCLC Resource Sharing product team. Her work bridges the gap between libraries and the OCLC product development team that solves those problems. Brunner has been at OCLC for 19 years in quality assurance and product. isiting libraries is one of her favorite... Read More →
avatar for Tony Melvyn

Tony Melvyn

Product Manager, OCLC
Tony Melvyn is product manager for WorldCat Resource Sharing. He has worked at OCLC for over 30 years in Various roles in Resource Sharing. He has worked in Acquisitions, Cataloging and Interlibrary loan at Pius the XII library at Saint Louis University and the Bellevue Public Library... Read More →
avatar for Alena Miller

Alena Miller

Product Manager, Resource Sharing, OCLC
Alena Miller joined OCLC in 2015 as a Product Manager on the Resource Sharing team, after holding a variety of writing, marketing, and technical roles in scientific information. She produces release notes and roadmaps, assists with marketing and web content, and has lots of conversations... Read More →
avatar for Jenny Rosenfeld

Jenny Rosenfeld

Product Analyst, OCLC
Jenny Rosenfeld has an MLIS from San Jose State University and spent 12 years working in academic and public libraries before coming to OCLC (13 if you count fourth0grade volunteer work). At OCLC she started on the implementation services team helping libraries reach success with... Read More →
avatar for Christa Starck

Christa Starck

Sr. Product Manager, OCLC
avatar for Stephanie Spires

Stephanie Spires

Chief Operations & Service Officer, Atlas Systems
Stephanie Spires is Chief Service Officer at Atlas Systems. Stephanie has worked in libraries or providing services for libraries in various roles for over 27 years starting with shelving and circulation at The Public Library of Columbus & Franklin County (now Columbus Metropolitan... Read More →
avatar for Sagan Wallace

Sagan Wallace

Interlibrary Loan and Serials Specialist, Concordia University
Sagan Wallace is the ILL and Serials Specialist at Concordia University, Portland, OR. They have been working in resource sharing for nearly a decade and have championed migrations from Worldshare to ILLiad to Tipasa. They are the current chair of the Summit Standing Group with the... Read More →


Tuesday March 19, 2019 1:30pm - 4:30pm EDT
Grand Ballroom 4-5

6:00pm EDT

Opening Reception
Welcome to Jacksonville! Join all conference attendees in Grand Ballroom 4 & 5 for a night of great food and fun as we celebrate our strong community of ILL librarians and 40 years of OCLC interlibrary loan services.

Tuesday March 19, 2019 6:00pm - 8:00pm EDT
Grand Ballroom 4-5
 
Wednesday, March 20
 

7:30am EDT

Breakfast
Join your colleagues for breakfast and networking in the Ballroom Foyer before the day's sessions begin.

Wednesday March 20, 2019 7:30am - 8:30am EDT
Ballroom Foyer

8:30am EDT

Keynote: Peter Morville, Founder and President, Semantic Studios
Peter Morville will talk about how to plan user-centric experiences within the context of his projects with Harvard Business School’s Baker Library and the Library of Congress.  

Following the keynote presentation, there will be a Q&A session with Peter Morville and OCLC's Cathy King.

Speakers
avatar for Peter Morville

Peter Morville

Founder and President, Semantic Studios
Peter is a pioneer of the fields of information architecture and user experience. His bestselling books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, and Ambient Findability. He has been helping people to plan since 1994, and advises such... Read More →


Wednesday March 20, 2019 8:30am - 10:15am EDT
Grand Ballroom 4-5

10:15am EDT

Group Photo & Refreshments
Join us for a group photo with all conference attendees  followed by refreshments in the Ballroom Foyer.

Wednesday March 20, 2019 10:15am - 10:30am EDT
Grand Ballroom 4-5

10:30am EDT

Short Session: In Our Comfort Zone: 2 Years Post Tipasa from ILLiad
In the summer of 2016 we began our transition from ILLiad to Tipasa. ILLiad was a highly regarded and deeply loved program for our library staff. So, transitioning required a lot of examination in workflows, procedures, and processes. There were, of course, things we wish were different. However, there are many new and exciting opportunities that were available because of the transition. Many of which are loved by our internal staff and external faculty, staff, and students.

This presentation will cover the challenges in the transition, what we did to overcome them, and what was different in comparison to ILLiad. It will relate what we loved about ILLiad to what we love about Tipasa. It will cover new features that we use frequently, and enhancements that we hope for in the future. Overall, it will highlight our journey, communication, and complete experience now that Tipasa is our way of practice and ILLiad is a memory.

Speakers
avatar for Derek Malone

Derek Malone

University Librarian, University of North Alabama
Derek Malone is the University Librarian at the University of North Alabama.


Wednesday March 20, 2019 10:30am - 11:00am EDT
Grand Ballroom 3

10:30am EDT

Panel: Time, Staff & Organization: Operational Management of ILL within the Library
Hear more from the panel about how time, staff and organization are operationalized and managed in their libraries.

Speakers
avatar for Crissy Ross

Crissy Ross

Librarian, Northern Kentucky University
I have worked in libraries for over 20 years, in reference and circulation at a public library, cataloging, inter-library loan, acquisitions, government documents, and serials at an academic library, and in a little bit of everything (cataloging, ILL, reference, circ, data) at a major... Read More →
avatar for Freya Gibbon

Freya Gibbon

Resource Sharing Supervisor, Waidner-Spahr Library / Dickinson College
Freya Gibbon is the Resource Sharing Supervisor at Dickinson College and an MSLIS candidate at Drexel University. At Dickinson, she coordinates staff and student training and day-to-day operations for the Interlibrary Loan department. She holds an MFA in Creative Writing from The... Read More →
avatar for Melissa Jackson

Melissa Jackson

ILL Librarian, Armstrong Campus, Georgia Southern University
Melissa Jackson currently serves as the ILL Librarian at the Armstrong campus of Georgia Southern University, a position she has served in since the Spring of 2000. She earned both her Bachelor's of Arts and Master's of Arts degrees from Florida State University (1990, 1992) and received... Read More →


Wednesday March 20, 2019 10:30am - 11:30am EDT
Grand Ballroom 1

10:30am EDT

Access for All: A Call for Standardizing Accessibility Workflows in ILL
This session will discuss a survey conducted of ILL practitioners to gauge awareness and attitudes towards services for students with disabilities, coupled with an evaluation of the accessibility of ILL documents delivered to SUNY Purchase Library from our ILL lending partners via the A11y plugin for Moodle. Based on this research, a recommendation is made to revisit the American Library Association US Interlibrary Loan Code to incorporate best practices for creating accessible documents. Currently, the Code offers no guidance on this subject. However, as more students entering post-secondary education identify as having some sort of disability, this important, proactive, revisit needs to take place. It is essential, as document providers, that we make the materials we digitize for others as universally accessible as possible.

Speakers
avatar for Tim Hickey

Tim Hickey

Resource Sharing/Instruction Librarian, SUNY Purchase
Currently, I am the Resource Sharing Librarian at Purchase College, State University of New York. I have an MSLIS from Syracuse University. I have been in Interlibrary Loan services since 2004. When not being a librarian, I love to keep up with politics and current events, spoiling... Read More →


Wednesday March 20, 2019 10:30am - 11:30am EDT
Grand Ballroom 2

10:30am EDT

How to Plan a Website: Learnings from the Ann Arbor District Library
Peter Morville and Josie Parker will share learnings from their website project at the Ann Arbor District Library to help inspire you to plan for enhanced user experiences at your institution.

Speakers
avatar for Peter Morville

Peter Morville

Founder and President, Semantic Studios
Peter is a pioneer of the fields of information architecture and user experience. His bestselling books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, and Ambient Findability. He has been helping people to plan since 1994, and advises such... Read More →
avatar for Josie Parker

Josie Parker

Director, Ann Arbor District Library
Josie Parker has been Director of the Ann Arbor District Library since 2002. She has served on the Board of the Public Library Association, and was President of the Michigan Library Association and chaired that association’s Public Policy committee for a number of years.  Josie... Read More →


Wednesday March 20, 2019 10:30am - 11:30am EDT
Grand Ballroom 6

10:30am EDT

Time Well Spent: Fine Tune Your Communications to Improve Customer Service and Efficiency
Interlibrary loan specialists need to be effective communicators in order to deliver exceptional service. Having efficient ways to contact customers and colleagues can simplify complex processes resulting in happier patrons. We will share communication practices from multiple interlibrary loan offices so you can incorporate the best ideas into your own workflow. There will be time at the end of the session for participants to share their successes with communication.

Speakers
avatar for Carol Nelson

Carol Nelson

Resource Sharing Manager, Minitex
Carol Nelson has been working in Minitex Resource Sharing for over 30 years. Her current responsibilities include managing the University of Minnesota’s ILL Lending division (Documents to U), electronic delivery, and the Resource Sharing website.
KW

Kay Westergren

Interlibrary loan Specialist, University of Minnesota Duluth
Kay Westergren is the Interlibrary Loan Borrowing Specialist at the University of Minnesota Duluth. She provides leadership, planning, and vision for ILL and Document Delivery. Dedication to efficient and timely customer service is a passion.


Wednesday March 20, 2019 10:30am - 11:30am EDT
Grand Ballroom 8

10:30am EDT

We're a Happy Family: ILLiad/Alma NCIP Integration
For too long books which arrive via Interlibrary Loan have had to live separately from those books patrons check out on their main library account. This presentation will look at the integration between an ILL system (ILLiad) and a LSP system (Alma) to enable seamless communication via NCIP between the two services using the ILLiad Alma NCIP Client Addon. The presentation will explore the initial installation in Illiad and Alma, and then move on to the testing and implementation phases and the issues encountered and overcome. Processing workflows and potential policy choices, and their ramifications, will be discussed. The problems faced and solutions found will be elucidated, so as to provide potential help for other libraries contemplating, or already on, the ILLiad/Alma NCIP integration path.

Speakers
avatar for Lapis David Cohen

Lapis David Cohen

Library Specialist, University of Pennsylvania
Lapis David Cohen is a Library Specialist in Resource Sharing at the University of Pennsylvania. At previous Resource Sharing conferences he has been a part of panels and presentations discussing custom holdings, tips for dealing with difficult requests, and ILLiad/Alma NCIP inte... Read More →


Wednesday March 20, 2019 10:30am - 11:30am EDT
Grand Ballroom 7

10:30am EDT

Office hours
Office Hours give you a chance to talk one-on-one with product experts. Get targeted support and advice on everything from analytics and lending workflows to patron forms and integrations with other products. We’ll have representatives with Relais D2D, ILLiad, Tipasa and WorldShare ILL expertise available. No appointment needed, just stop by and get the insights you need!

Attendees will meet with product experts on a first come, first served basis.

Wednesday March 20, 2019 10:30am - 11:00pm EDT
Skybridge (across from the registration desk)

11:00am EDT

Short Session: Tipasa and the University of Gloucestershire
Within the session I would like to talk about how the University of Gloucestershire implemented and are now using Tipasa and the affects of this change. Some points to consider are;• Transition from WMS ILL to Tipasa, the benefits and lessons learnt • The usefulness of the configuration module when implementing Tipasa  • Targeted ILL as a way to enhance student satisfaction and access to resources e.g. our free ILLs for level 6 • This importance of ILL for an institution with a low resources budget – enabling research and supplementing our limited subscriptions (just in time vs just in case) • Improvements to our ILL service from working with international lending libraries • Our own trends in ILL since Tipasa, increased user uptake, easy to use interface when placing a request, cost-savings, improved ability to source items • ILL in the future – improvements and recommendations for Tipasa

Speakers
avatar for Deborah Jones-Davis

Deborah Jones-Davis

ILL Officer, University of Gloucestershire
I work as the Inter-Library Loan Officer for the University of Gloucestershire, I've worked at the University since 2005 in a variety of different roles within the Library.


Wednesday March 20, 2019 11:00am - 11:30am EDT
Grand Ballroom 3

11:00am EDT

Office hours
Office Hours give you a chance to talk one-on-one with product experts. Get targeted support and advice on everything from analytics and lending workflows to patron forms and integrations with other products. We’ll have representatives with Relais D2D, ILLiad, Tipasa and WorldShare ILL expertise available. No appointment needed, just stop by and get the insights you need!

Attendees will meet with product experts on a first come, first served basis.

Wednesday March 20, 2019 11:00am - 11:45am EDT
Skybridge (across from the registration desk)

11:45am EDT

Office hours
Office Hours give you a chance to talk one-on-one with product experts. Get targeted support and advice on everything from analytics and lending workflows to patron forms and integrations with other products. We’ll have representatives with Relais D2D, ILLiad, Tipasa and WorldShare ILL expertise available. No appointment needed, just stop by and get the insights you need!

Attendees will meet with product experts on a first come, first served basis.

Wednesday March 20, 2019 11:45am - 12:15pm EDT
Skybridge (across from the registration desk)

11:45am EDT

Copyright: Coloring within the Lines with Ease
Join us for a refresher and brief overview of Copyright Law (CCL), CONTU Guidelines (CCG), Fair Use, in the daily workflow of interlibrary loan, as well as basic approaches to ILL borrowing and lending. Borrowers will hear how to easily determine which copyright compliance to use for each copy request so it will be correctly indicated before reaching the lender. Lenders will also hear of their responsibility in supplying copies from print and electronic sources. Fair Use is not an infringement of the law, it is allowed by the law. Four factors that determine whether a copy request is a candidate for Fair Use designation will be presented along with a simple checklist to assist in that determination. Time will be allowed for questions and discussion from those in attendance.

Speakers
avatar for Gail Perkins Barton

Gail Perkins Barton

Head, Document Delivery/Interlibrary Loan Libraria, Auburn University
Gail Perkins Barton is the Head of Document Delivery/Interlibrary Loan Librarian at Auburn University, with an enrollment of nearly 30,000. She is a former educator who has directed activities of Interlibrary Loan (ILL) since 2005 with her first ILL position at Samford University... Read More →
avatar for Janice Shipp

Janice Shipp

Library Assistant II - Interlibrary Loan, Savannah State University
Janice Shipp currently manages ILL and GIL Express activity for the Savannah State University community in Savannah, Georgia. Before that, she was the ILL Coordinator for Savannah College of Art and Design. Janice was the Georgia Library Association’s (GLA) ILL Interest Group’s... Read More →


Wednesday March 20, 2019 11:45am - 12:45pm EDT
Grand Ballroom 6

11:45am EDT

Collections in a Box: Automated Retrieval Centers and ILL/DDS
What does University of Missouri – Kansas City, Georgian Southern University and the University of Central Florida all have in common? Each university has built an automated retrieval center/system (ARC) where most of the print and Special Collection collections reside. This change not only impacts Circulation Services, Special Collections, and library patrons, but Interlibrary Loan and Document Delivery Services as well. What effect does it have on workflow and staffing for the department or unit? Come listen to 3 libraries discuss the challenges and opportunities presented by the acquisition of an ARC.

Speakers
avatar for Jessica Garner

Jessica Garner

Head of Access Services, Georgia Southern University
Jessica C. Garner is the Access Services Department Head at Georgia Southern University and has worked in Public and Academic libraries for over ten years. She has been involved with Children’s Services, Collection Development, Cataloging and Interlibrary Loan first as a Public... Read More →
avatar for Jen Salvo

Jen Salvo

Head of Resource Sharing, University of Missouri-Kansas City
Jen Salvo is the Head of Resource Sharing and Graduate Student Services at the University of Missouri-Kansas City Libraries; she is also the current chair of the Rethinking Resource Sharing Initiative Steering Committee. At UMKC, she and her team process over 30,000 ILL requests annually... Read More →
avatar for Kristine Shrauger

Kristine Shrauger

Head of Interlibrary Loan and Document Delivery Services, University of Central Florida
Kristine Shrauger has been the Head of Interlibrary Loan and Document Delivery Services at the University of Central Florida for the past 14 years. Her interest lies in interlibrary loan and most recently reviewing children and young adult books for diversity.
avatar for Amanda Tier

Amanda Tier

Senior Library Associate, University of Central Florida
Amanda Tier is a Senior Library Technical Assistant in the Interlibrary Loan and Document Delivery Department at the University of Central Florida. She graduated from Rollins College with a bachelor’s degree in Humanities. Amanda has over ten years of library experience.


Wednesday March 20, 2019 11:45am - 12:45pm EDT
Grand Ballroom 2

11:45am EDT

ILL Under the Reference Umbrella
This session will explore some of the benefits and challenges of ILL falling under the purview of a Reference Department, including:•Incorporating ILL as a part of instruction via one shot sessions, LibGuides, and virtual reference. (Psst, hey kids, check out this free to you service that can get you stuff…)•The benefits of having well-trained ILL staff conducting reference. (We can find all the things!) •The challenges of time management in a split Reference/ILL position. (Please don’t schedule me on the Reference Desk on a Monday. I have a gazillion ILL requests from the weekend.)•When ILL duties aren’t related to Reference. (Due dates, and billing, and acquisitions, “Oh My!”)•Handling non-specific requests that come in through the ILL system. (“I need whatever you can find on my obscure topic.”)Where other libraries’ ILL departments fall in their organizational structure: a review of past literature and recent survey results. Time will be allotted for a discussion among session attendees regarding their own institutions' organizational structure challenges and successes.

Speakers
avatar for Amy Chew

Amy Chew

Reference and the Interlibrary Loan Librarian, Valdosta State University
Amy Chew is a reference and the interlibrary loan librarian at Valdosta State University. She has been with VSU for four years and previously specialized in ILL borrowing at the University of Colorado, Boulder. She has chaired the GIL ILL Subcommittee since fall 2019.


Wednesday March 20, 2019 11:45am - 12:45pm EDT
Grand Ballroom 3

11:45am EDT

The British Library - Embracing the Changing World
Joanne Cox will outline the changing landscape that brought the British Library to transform one of their flagship services to create an on-demand service for a demanding world. She will share the British Library’s strategies for continuing to respond to the changing information needs of the ILL community including new and emerging service offerings in document supply.

Speakers
avatar for Joanne Cox

Joanne Cox

Key Customer and Business Development Manager, The British Library
Joanne Cox is the Key Account and Business Support Manger at the British Library. She has worked for the organisation since 1989. Jo worked in document supply for many years before moving to Customer Services in 2004 where she has had a variety of jobs. Amongst other things her current... Read More →


Wednesday March 20, 2019 11:45am - 12:45pm EDT
Grand Ballroom 7

11:45am EDT

Panel: The Power of ILL Statistics
Hear more from the panel about how statistics are making a difference in their libraries' ILL departments.

Moderators
avatar for Dennis Massie

Dennis Massie

Senior Program Officer, OCLC
Dennis Massie coordinates the SHARES resource sharing consortium for the OCLC Research Library Partnership and conceives and manages OCLC Research projects centered on sharing collections. Dennis began his career as a library resource sharing professional a quarter century ago, serving... Read More →

Speakers
avatar for Peggy Glatthaar

Peggy Glatthaar

Head of Customer Services, Florida Gulf Coast University
Manage, develop, and evaluate the library’s Customer Service Department, which includes Circulation, Interlibrary Loan, and Course Reserves. Master of Science, Library and Information Science, University of Illinois at Urbana-Champaign
avatar for Pamela Johnston

Pamela Johnston

Interlibrary Library Loan Librarian, University of North Texas
Pamela Johnston is the Interlibrary Loan Librarian at the University of North Texas. She has worked in various aspects of access services at the UNT Libraries for over 25 years. She has presented on management and process improvement and her work has appeared in the Journal of Access... Read More →
avatar for Myra Justus

Myra Justus

Circulation Coordinator, Cincinnati State Technical & Community College
Myra Justus has managed Circulation Services at Cincinnati State Technical & Community College since 2012. She oversees interlibrary loan services, including OhioLINK and OCLC related borrowing and lending services. Myra supervises circulation/public service students, provides reference... Read More →


Wednesday March 20, 2019 11:45am - 12:45pm EDT
Grand Ballroom 1

11:45am EDT

Single Click User Request Submission via the ILLiad API
Millersville University is using the ILLiad API to allow known users to submit some requests directly from discovery into ILLiad in a single click. Using OpenAthens (any SAML service will do) to support a single sign on approach to accessing library resources and services, Millersville is utilizing simple EBSCO custom-link logic in conjunction with the ILLiad API to allow users to place requests into ILLiad. All users will be able to avoid logging into ILLiad and in many cases have their request submitted without seeing a pre-populated ILLiad submission form. In use cases where the library is confident that bibliographic data is sufficiently robust or where custom-link logic can determine that appropriate metadata elements are present to process a request, the user facing “request it” link will simply take the metadata, the user’s username (passed via a live SAML authentication token) and place the request into ILLiad. Learn how Millersville is taking a tiered approach to single-click request submission that is “un-reviewed” by patrons prior to submission and how the API can address “first time” users of ILLiad without an extant ILLiad account. A moderate understanding of terminology will be expected, but this is not an in-depth technical presentation.

Speakers
avatar for Krista Higham

Krista Higham

Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University... Read More →
avatar for Dustin Stokes

Dustin Stokes

Chief Technology Advisory, Atlas Systems
Dustin Stokes joined Atlas Systems, Inc., and the community that they serve, more than ten years ago. He has focused his career on building software applications that perform unique roles exceptionally well while also integrating with all of the many systems necessary to meet the... Read More →


Wednesday March 20, 2019 11:45am - 12:45pm EDT
Grand Ballroom 8

12:45pm EDT

Lunch
Enjoy a complimentary lunch and networking with fellow attendees.

Wednesday March 20, 2019 12:45pm - 1:45pm EDT
Ballroom Foyer

1:45pm EDT

Office hours
Office Hours give you a chance to talk one-on-one with product experts. Get targeted support and advice on everything from analytics and lending workflows to patron forms and integrations with other products. We’ll have representatives with Relais D2D, ILLiad, Tipasa and WorldShare ILL expertise available. No appointment needed, just stop by and get the insights you need!

Attendees will meet with product experts on a first come, first served basis.

Wednesday March 20, 2019 1:45pm - 2:15pm EDT
Skybridge (across from the registration desk)

1:45pm EDT

Short Session: Service Insights: Getting a Holistic Picture of Patron Experience
ILL staff, as well as library staff working at service points, have a great deal of anecdotal knowledge of the problems and points of confusions patrons encounter when placing requests, but turning that knowledge into useful data can be a challenge. In addition, a full picture of the patron experience must include not only data about the problems patrons experience, but also how library staff respond. This holistic view can help us ensure we are giving consistent information, facilitating hand-offs from the service desk to the ILL team at the right moments, and more. As part of an initiative to improve the user experience of our request services, NCSU Libraries spent three weeks in fall 2018 recording observations of patron interactions related to requested items at all service points in the libraries. This talk will present insights gained from this concentrated period of data collection, called a Service Insight Cycle, and how it has helped us develop proposed solutions as well as targeted questions for future user research. We will also discuss the Service Insight Cycle model, inspired by the software development process, which can be used to take a concentrated look at any service to identify opportunities for improvement.

Speakers
avatar for Mia Partlow

Mia Partlow

Resource Sharing Librarian, NC State University Libraries
Mia Partlow is an NCSU Libraries Fellow working on a two-year initiative to streamline the patron experience of request services at NCSU Libraries. She also provides research support as part of the Data & Visualization Services department, specializing in GIS and map visualizations... Read More →


Wednesday March 20, 2019 1:45pm - 2:15pm EDT
Grand Ballroom 3

1:45pm EDT

Pirates & Imposters: What is the ILL Librarian's Responsibility?
Full-text research pirating sites are a fact of life at this point. Regardless of how we personally feel about this issue, the fact that students, researchers, and patrons are turning away from the library as a legitimate source for research documents means libraries’ numbers are affected. We are all seeing our numbers go down, it’s a trend throughout ILL. This could be for a number of reasons - use of OA and pre-print servers, better collection development, or an increase in use of pirating or black market pdf websites. This decrease in numbers can lead to a decrease in funding for our departments. At the same time we have seen cases of abuse in institutional logins. During this discussion we will look at some examples of attempted phishing and impersonation techniques used by "pirates", out library patrons' motivations for using these sites, consequences for the user as well as the institution, and the role of ILL in this conundrum.

Speakers
avatar for Kaitlin Kehnemuyi

Kaitlin Kehnemuyi

Access Services Librarian, Seton Hall University
Kaitlin Kehnemuyi, MLIS is the Access Services Librarian at Seton Hall University. She randomly applied for a job working in ILL while she was enrolled in library school and never looked back. When she controls the world she will make all publishers place ISSNs on every article page... Read More →
avatar for Sylvie Larsen

Sylvie Larsen

Supervisor, Document Delivery Services, Memorial Sloan Kettering Cancer Center
Sylvie C. Larsen, MLIS is the Document Delivery Supervisor at Memorial Sloan Kettering Cancer Center Medical Library. She came to ILL from the archives world. When she controls the world library students will learn more about ILL in school.


Wednesday March 20, 2019 1:45pm - 2:45pm EDT
Grand Ballroom 6

1:45pm EDT

Working with Foreign Language Materials
With increased research collaboration among scholarly communities, ILL departments are encountering requests for foreign language materials on a daily basis. Verifying, searching, and locating foreign language materials at local, national, and international levels can be challenging for ILL professionals in the field. 

The proposed hands-on workshop will provide strategies and tools for working with foreign language materials. Transliteration systems, integrated catalogs, and online indexing tools will be discussed. Participants will be given an ILL toolkit.

Speakers
JL

Joe Lenkart

Manager, Slavic Reference Service, University of Illinois at Urbana-Champaign
Joe Lenkart is the head of Slavic Reference Service. This service works with ILL departments and professionals to resolve complex queries about foreign language materials.
EW

Erika Weir

Graduate Assistant, Slavic Reference Service
Erika Weir is a graduate assistant in the Slavic Reference Service. She is on the planning team for workshops aimed at ILL professionals.
AI

Annabella Irvine

Reseach Associate, Slavic Reference Service, University of Illinois at Urbana-Champaign


Wednesday March 20, 2019 1:45pm - 2:45pm EDT
Grand Ballroom 8

1:45pm EDT

Unmediated Reprints Desk for ILLiad
Save staff time and delight patrons with speedy 24/7 document delivery fulfillment using the NEW ILLiad Reprints Desk Unmediated Server Addon. Atlas Systems worked closely with Concierge customers at Florida State University to create an addon supporting unmediated ordering and fulfillment through Reprints Desk.  Senior Developer Matt Calsada and Chief Service Officer Stephanie Spires will discuss use benefits as well as installation and implementation requirements for the addon. 
 

Speakers
avatar for Matt Calsada

Matt Calsada

Development Manager, Atlas Systems, Inc.
Matt Calsada is Development Manager at Atlas Systems. Matt has been working in libraries for more than 20 years. He got started developing and supporting applications at the University at Albany Libraries where one of his many roles was helping to support ILLiad with custom solutions... Read More →
avatar for Stephanie Spires

Stephanie Spires

Chief Operations & Service Officer, Atlas Systems
Stephanie Spires is Chief Service Officer at Atlas Systems. Stephanie has worked in libraries or providing services for libraries in various roles for over 27 years starting with shelving and circulation at The Public Library of Columbus & Franklin County (now Columbus Metropolitan... Read More →


Wednesday March 20, 2019 1:45pm - 2:45pm EDT
Grand Ballroom 7

1:45pm EDT

Mapping Interlibrary Loan: Exploring Data Visualization in Resource Sharing
We would like to describe a method of tracking interlibrary loan transactions using the MyMap feature of Google Maps. With this tool, we will be able to apply a series of filters on the map, such as the status of a patron, custom holding groups (such as USMAI, EAST, and AJCU libraries), Rapid pods, international libraries, request type, and time of delivery. This interactive data visualization tool can be used for outreach purposes as well as internal reporting. In this presentation, we will discuss the data visualization tools, techniques, and geographic information system mapping technology. Further, we will discuss any successes and issues we encountered and what we learned through the map filters.

Speakers
ZG

Zach Gahs-Buccheri

Interlibrary Loan/Customer Services Assistant, Loyola/Notre Dame Library
Zach Gahs-Buccheri is an interlibrary loan assistant at Loyola/Notre Dame Library. He recently completed a course of study in Library and Information Science at San Jose State University.
avatar for Kate Strain

Kate Strain

Interlibrary Loan Assistant, Loyola Notre Dame Library
Kate Strain is an interlibrary loan assistant at Loyola/Notre Dame Library. She is working on her Masters in Library and Information Science at Drexel University.


Wednesday March 20, 2019 1:45pm - 2:45pm EDT
Grand Ballroom 2

1:45pm EDT

Panel: Tipasa Migration
Hear more from panelists whose libraries have migrated to Tipasa as they cover the implementation process and how this new system fits in their library.

Speakers
avatar for Deborah Jones-Davis

Deborah Jones-Davis

ILL Officer, University of Gloucestershire
I work as the Inter-Library Loan Officer for the University of Gloucestershire, I've worked at the University since 2005 in a variety of different roles within the Library.
avatar for Derek Malone

Derek Malone

University Librarian, University of North Alabama
Derek Malone is the University Librarian at the University of North Alabama.
avatar for Kara McGuire

Kara McGuire

Assistant Director of RIC and Library Services, Daemen College
I received a B.S. in Psychology from Buffalo State College in 1997 and my Masters Degree in Library Science from the University of Buffalo in 2004. I began my career at Daemen in September 2005 after working for thirteen years in various roles at the Buffalo & Erie County Central... Read More →
avatar for Sagan Wallace

Sagan Wallace

Interlibrary Loan and Serials Specialist, Concordia University
Sagan Wallace is the ILL and Serials Specialist at Concordia University, Portland, OR. They have been working in resource sharing for nearly a decade and have championed migrations from Worldshare to ILLiad to Tipasa. They are the current chair of the Summit Standing Group with the... Read More →


Wednesday March 20, 2019 1:45pm - 2:45pm EDT
Grand Ballroom 1

2:15pm EDT

Short Session: Beyond ILL: Opportunities for ILL Staff to Develop New Expertise
Background: The University of Maryland Health Sciences and Human Services Library serves the schools of Dentistry, Medicine, Nursing, Pharmacy, Social Work and the Graduate School. Within the HS/HSL, the Resource Sharing department, responsible for interlibrary loan (ILL), is staffed by 4 ½ FTE including a supervisor, specialist, and 2 ½ technicians. With the number of ILL requests fluctuating throughout the year, Resource Sharing staff has had time to enhance and learn new skills. 
Method: In 2011, the UMB Digital Archive became the responsibility of the Resource Sharing Department. Through multiple projects, staff developed new competencies including the ability to scan fragile and unique materials, project management skills for outreach initiatives, assessment expertise for judging the quality of digitized resources and quality control. The projects did not compromise ILL services. Projects include a collaborative effort with the Medical Heritage Library digitizing State Medical Society Journals from 1900-2000, the UMB CURE Scholars initiative, and lab notebook digitization.
Conclusion: The skills developed through the projects were underscored by continuous learning, good communication, and collaboration. Staff use these skills to continue contributing to outreach, curation, and digitization for the UMB Digital Archive. Resource Sharing responsibilities are now strategically allocated between ILL and archive activities.

Speakers
avatar for Vickie Campbell

Vickie Campbell

Library Services Supervisor, University of Maryland, Baltimore
Vickie Campbell is a Resource Sharing Supervisor in Resource Sharing at University of Maryland, Baltimore. Her expertise includes ILL services and technologies. She currently serves on the ILL & Resource Sharing committee at University System of Maryland and Affiliated Institution... Read More →
avatar for Lorraine Woods

Lorraine Woods

Library Services Specialist, University of Maryland, HS/HSL
Lorrie Woods is a Library Services Specialist in Resource Sharing at University of Maryland, Baltimore. She provides ILL and documents delivery services. In addition to ILL she also works with the institutional repository, the UMB Digital Archive, including outreach and data curation... Read More →


Wednesday March 20, 2019 2:15pm - 2:45pm EDT
Grand Ballroom 3

2:15pm EDT

Office hours
Office Hours give you a chance to talk one-on-one with product experts. Get targeted support and advice on everything from analytics and lending workflows to patron forms and integrations with other products. We’ll have representatives with Relais D2D, ILLiad, Tipasa and WorldShare ILL expertise available. No appointment needed, just stop by and get the insights you need!

Attendees will meet with product experts on a first come, first served basis.

Wednesday March 20, 2019 2:15pm - 3:15pm EDT
Skybridge (across from the registration desk)

3:15pm EDT

Office hours
Office Hours give you a chance to talk one-on-one with product experts. Get targeted support and advice on everything from analytics and lending workflows to patron forms and integrations with other products. We’ll have representatives with Relais D2D, ILLiad, Tipasa and WorldShare ILL expertise available. No appointment needed, just stop by and get the insights you need!

Attendees will meet with product experts on a first come, first served basis.

Wednesday March 20, 2019 3:15pm - 3:45pm EDT
Skybridge (across from the registration desk)

3:15pm EDT

Short Session: Are Resource Sharing Statistics a Reliable Metric
Background: The Access and Delivery Services and Collection Development departments at the Cushing/Whitney Medical Library have a cooperative relationship in terms of incorporating statistical ILL data into collection decisions. Budget pressures resulting in journal cancellations have made the need for data-driven decision making more acute. A question arose as to how accurately ILL statistics for journals reflect scholars’ needs in relation to library collection building. Objective: The researchers hope to determine if borrowing statistics after the cancellation of a subscribed journal reflected the same level of use compared to prior to cancellation. Methods: The researchers gathered ILL borrowing statistics for a control list of titles cancelled in fiscal year 2017/2018 and analyzed them against COUNTER JR1 statistics for the same period of time to determine if interest in a journal remained consistent post-cancellation. Results: This study’s preliminary results indicate that ILL borrowing statistics are significantly lower than anticipated based on documented usage. These results indicate that potential users are not taking additional steps to obtain articles through ILL that the library no longer subscribes to. Outcome: Statistical data with no context cannot reliably capture user behavior and librarians should consider the incomplete nature of these metrics when anticipating user need.

Speakers
MN

Melanie Norton

Head of Access and Delivery Services, Yale University
LB

Lindsay Barnett

Collection Development & Scholarly Communication Librarian, Yale University
AG

Alyssa Grimshaw

Access Services/Clinical Librarian, Yale University
Alyssa Grimshaw is the Access Services/Clinical Librarian at the Cushing/Whitney Medical Library at Yale University.


Wednesday March 20, 2019 3:15pm - 3:45pm EDT
Grand Ballroom 3

3:15pm EDT

Short Session: It Shouldn't Be That Hard: OpenURL to Save Time
This presentation will focus on the capabilities of the OpenURL standard and how it can save your patrons time when requesting items. During this presentation, attendees will learn (1) what OpenURL is, (2) how databases and link resolvers use OpenURL to transmit requests between providers, (3) how to decode OpenURL syntax, and (4) how to modify OpenURL strings to make custom services for your patrons.

Speakers
avatar for Logan Rath

Logan Rath

Associate Librarian, SUNY Brockport
Logan Rath is an Associate Librarian at The College at Brockport, State University of New York where he focuses on training and supporting Blackboard. Logan has transitioned away from information literacy instruction but uses educational theory to develop effective student training.Logan... Read More →


Wednesday March 20, 2019 3:15pm - 3:45pm EDT
Grand Ballroom 2

3:15pm EDT

An Alternative to CONTU: Developing and Implementing Your Own ILL Copyright Compliance Policy
For four decades, many libraries have followed the CONTU guidelines to define what constitutes a “substitute for a subscription” under Copyright Law when filling borrowing copy requests for their users. The CONTU guidelines are not law, however, and libraries can develop their own ILL guidelines for copyright compliance. Come learn how Georgetown University Library and Ohio State University Libraries developed and implemented their own policies to conform with section 108 of Copyright Law.

Speakers
avatar for Brian Miller

Brian Miller

Head, Interlibrary Services, Ohio State University Libraries
Brian Miller is the Head of Interlibrary Services at The Ohio State University Libraries. He chaired the ALA RUSA STARS Codes, Guidelines, and Technical Standards Committee during the most recent revision of the Interlibrary Loan Code For the United States. Brian also led the Big... Read More →
avatar for Amanda Rudd

Amanda Rudd

Interlibrary Loan Services Supervisor, Georgetown University Library
Amanda Rudd is the Interlibrary Loan Services Supervisor at Georgetown University Library where she manages the library's resource sharing activities and pitches in at the circulation desk. She started her library career as a student employee, like so many before her.


Wednesday March 20, 2019 3:15pm - 4:15pm EDT
Grand Ballroom 7

3:15pm EDT

Resource Sharing and High Density Storage
Clemson University Library's off-site high-density storage facility was established in 2011 and the relationship between staff there and the resource sharing department has evolved over the past 8 years. Originally, off-site workflows and processes only provided for the pulling and transit of material back to Cooper Library and other branches for circulation to patrons. In 2015, it was decided that off-site storage staff should be trained to use ILLiad in order to provide document delivery scans of articles and book chapters via Odyssey (now the Electronic Delivery Utility) as well as use custom queues to pull items for ILL Lending. The volume of document delivery requests for items located in off-site storage has risen dramatically in the past three years and in November of 2018 library administration decided that management of the off-site high-density storage facility would move to the resource sharing team. Currently, we are planning on how best to cross-train to work in two facilities and are anticipating what the move of even more library materials in 2019 will mean about staffing levels, workloads, and workflows.

Speakers
avatar for Renna Redd

Renna Redd

Interlibrary Loan Librarian, Clemson University Libraries
Renna Tuten Redd has served as the Interlibrary Loan Librarian at Clemson University since 2015 and oversees resource sharing and document delivery services as well as off-site storage management. Her other current library projects involve participating in the PASCAL (Partnership... Read More →


Wednesday March 20, 2019 3:15pm - 4:15pm EDT
Grand Ballroom 6

3:15pm EDT

Panel: Evolving Best Practices in Providing Service
Hear more from this panel about best practices they are using in their library to provide excellent patron service.

Moderators
avatar for Joe Wickens

Joe Wickens

Manager of Document Delivery Services, Dalhousie University

Speakers
avatar for Amy Chew

Amy Chew

Reference and the Interlibrary Loan Librarian, Valdosta State University
Amy Chew is a reference and the interlibrary loan librarian at Valdosta State University. She has been with VSU for four years and previously specialized in ILL borrowing at the University of Colorado, Boulder. She has chaired the GIL ILL Subcommittee since fall 2019.
avatar for Sue Kaler

Sue Kaler

Interlibrary Loan Manager, Massachusetts Library System
Sue Kaler is the Interlibrary Loan Manager at the Massachusetts Library System, running an operation that borrows for and lends from approximately 500 libraries in Massachusetts. Sue is active in ALA’s RUSA STARS having served on many committees. She participated in the latest revision... Read More →
JL

Joe Lenkart

Manager, Slavic Reference Service, University of Illinois at Urbana-Champaign
Joe Lenkart is the head of Slavic Reference Service. This service works with ILL departments and professionals to resolve complex queries about foreign language materials.


Wednesday March 20, 2019 3:15pm - 4:15pm EDT
Grand Ballroom 1

3:15pm EDT

Steps Toward Accessibility: Improving User Experience Through OCR
Optical character recognition (OCR) is an essential tool for improving the accessibility and usability of electronically delivered files, but one that is not a standard feature of current resource sharing systems. The presenters will discuss the implementation of OCR software as part of interlibrary loan operations at two academic libraries: the University of Minnesota, where it was incorporated into the document delivery and lending workflow, and the University of Maryland, where it enhances borrowing and document delivery services. They will share lessons learned from their own experiences, address common misconceptions surrounding the use of OCR, and lead a conversation about the provision of OCR within next generation ILL management systems.

Speakers
avatar for Melissa Eighmy Brown

Melissa Eighmy Brown

Interim Director Of Content Acquisition & Delivery, University Of Minnesota
Melissa Eighmy Brown is the Interim Director of Content Acquisition & Delivery at the University of Minnesota Libraries - Twin Cities. Her work includes managing a student savings project in partnership with the University Bookstores in addition to providing leadership and vision... Read More →
avatar for Carol Nelson

Carol Nelson

Resource Sharing Manager, Minitex
Carol Nelson has been working in Minitex Resource Sharing for over 30 years. Her current responsibilities include managing the University of Minnesota’s ILL Lending division (Documents to U), electronic delivery, and the Resource Sharing website.
avatar for Austin Smith

Austin Smith

Library Services Supervisor, University of Maryland Libraries
Austin Smith is the Resource Sharing Supervisor at the University of Maryland Libraries. In this role he has implemented major ILL service enhancements, including department delivery, optical character recognition, and automated shipment notifications for patrons. Austin also uses... Read More →
avatar for Hilary Thompson

Hilary Thompson

Director, User Services & Resource Sharing, University of Maryland Libraries
Hilary Thompson is the Director of User Services & Resource Sharing at the University of Maryland Libraries. Before assuming this role, she supervised interlibrary loan between 2012 and 2019 and course reserves from 2015 to 2019. Her interests include cross-departmental collaboration... Read More →


Wednesday March 20, 2019 3:15pm - 4:15pm EDT
Grand Ballroom 8

3:45pm EDT

Short Session: Was It Worth It? Evaluating Workflow Changes in a Shared Service Environment
Dickinson has a work-share philosophy among 5 full-time and one part-time access services staff. Because staff are cross-trained into essential job functions in circulation, ILL and reserves, it’s critical to keep our workflows streamlined and any changes as simple as possible. This can be hard when implementing change, however. In this presentation, I’ll evaluate the initial impact on staff and on patrons of Dickinson’s decision to participate in RapidR, or Rapid Returnables. Using data on request volume and turnaround time in combination with description of how we integrated RapidR with ILLiad, modified our shipping procedures, retrained staff, and worked out unanticipated kinks, I’ll answer the ultimate question: was it worth it?

Speakers
avatar for Maureen O'Brien Dermott

Maureen O'Brien Dermott

Associate Director, Access and Building Services, Dickinson College
Maureen O’Brien Dermott is the Associate Director for Access and Building Services at Dickinson College. She provides leadership for Circulation Services, Resource Sharing Services, Collection Maintenance and Organization of Building Spaces, and Library Events and Exhibits Programming... Read More →
avatar for Freya Gibbon

Freya Gibbon

Resource Sharing Supervisor, Waidner-Spahr Library / Dickinson College
Freya Gibbon is the Resource Sharing Supervisor at Dickinson College and an MSLIS candidate at Drexel University. At Dickinson, she coordinates staff and student training and day-to-day operations for the Interlibrary Loan department. She holds an MFA in Creative Writing from The... Read More →


Wednesday March 20, 2019 3:45pm - 4:15pm EDT
Grand Ballroom 2

3:45pm EDT

Short Session: Make New Friends: Open a Collection to New Users
After 20 years of saying no to any kind of interlibrary loan sharing, how do you convince a branch library to swing the pendulum in the opposite direction and say yes to interlibrary loan requests? What sort of information do you need to demonstrate to your librarians and library staff, that sharing your resources increases the use of your collection with little to no impact on your patrons? We did it, and we can show you how we gathered statistics and other compelling information to make our case.

Speakers
avatar for Joanie Reynolds

Joanie Reynolds

Senior Library Associate, University of Central Florida
Joanie Reynolds has worked in academic libraries for 30 years; and has over 20 years of experience in Interlibrary Loan & Document Delivery Service at University of Central Florida Libraries.
avatar for Kristine Shrauger

Kristine Shrauger

Head of Interlibrary Loan and Document Delivery Services, University of Central Florida
Kristine Shrauger has been the Head of Interlibrary Loan and Document Delivery Services at the University of Central Florida for the past 14 years. Her interest lies in interlibrary loan and most recently reviewing children and young adult books for diversity.
avatar for Patricia Tiberii

Patricia Tiberii

Senior Library Associate, University of Central Florida
Pat Tiberii has over 40 years of experience in public and academic libraries. The first 10 years were spent creating and implementing programs at the Conway Public Library, NH and Southbridge Public Library, MA. The last 30 years of experience have been at the University of Central... Read More →


Wednesday March 20, 2019 3:45pm - 4:15pm EDT
Grand Ballroom 3

3:45pm EDT

Office hours
Office Hours give you a chance to talk one-on-one with product experts. Get targeted support and advice on everything from analytics and lending workflows to patron forms and integrations with other products. We’ll have representatives with Relais D2D, ILLiad, Tipasa and WorldShare ILL expertise available. No appointment needed, just stop by and get the insights you need!

Attendees will meet with product experts on a first come, first served basis.

Wednesday March 20, 2019 3:45pm - 4:30pm EDT
Skybridge (across from the registration desk)

6:00pm EDT

Dinner (Additional registration required)
*Requires additional registration through Eventbrite. Tickets will be checked to confirm attendance.

Treasures and Tales: Cocktails and local lore by the St. Johns River
Unwind with us during a dinner party on the Hyatt’s River Deck with a panoramic view of the St. Johns River and downtown Jacksonville adjacent to the Main Street Bridge. Pull up a seat at the fire pit or a table to enjoy local tropical foods and beverages. Chat with a local Jacksonville historian and other characters to learn more about north Florida’s history. After a long day of conference sessions, join us by the water in the setting sunlight to relax and recharge. 

Wednesday March 20, 2019 6:00pm - 8:00pm EDT
River Deck 2 - Lower Deck
 
Thursday, March 21
 

7:30am EDT

Breakfast
Join your colleagues for breakfast and networking in the Ballroom Foyer before the day's sessions begin.

Thursday March 21, 2019 7:30am - 8:30am EDT
Ballroom Foyer

8:30am EDT

OCLC Resource Sharing Strategy and Vision: The library on-demand
Increasingly, library services are being shaped by end-users’ experiences with commercial services and websites. People expect to easily find what they’re looking for. They expect one-click ordering and delivery of all materials. They expect the fulfillment of physical library materials to be as fast as their favorite online retailer. And, they want an equally simple way to return physical materials. To support these shifting expectations, OCLC envisions a “library-on-demand” approach, where libraries deliver materials quickly, ensure intuitive discovery, provide connected collections, and take advantage of automated staff workflows. OCLC research with end users lays the groundwork and helps identify how these expectations are manifested in the library environment. During this session, you will get an update on this research and learn how OCLC enables libraries to offer an unprecedented user experience from Discovery to Access.

Speakers
avatar for Cathy King

Cathy King

Executive Director, Delivery Services, OCLC
Cathy joined OCLC in September 2015 and currently leads the product management team for Delivery Services, which encompasses both Discovery and Resource Sharing products. She's a relentless innovator with a passion for improving the entire end-user experience through technology and... Read More →
avatar for Lynn Silipigni Connaway, Ph.D

Lynn Silipigni Connaway, Ph.D

Director, Library Trends and User Research, OCLC
Lynn is the Director of the Library Trends and User Research group at OCLC Research and leads the User Studies research. She is the co-author of the sixth edition of Research Methods in Library and Information Science, 2017. She was the Chair of the ALA ACRL Value of Academic Libraries Committee and was the President for the Association for Information Science and Technology (ASIS&T). She is the recipient of the 2017 ALISE Service Award for her sustained and regular service, her strong participation... Read More →
avatar for Mary Sauer-Games

Mary Sauer-Games

Vice President, Global Product Management, OCLC
Mary Sauer-Games joined OCLC in September 2014 as Vice President of Global Product Management.She came to OCLC from the American Psychological Association, where she was Senior Director, managing PsycINFO database products and leading an organization of 70 staff. From 2002 to February... Read More →


Thursday March 21, 2019 8:30am - 9:30am EDT
Grand Ballroom 4-5

9:45am EDT

Atlas Update
Please join Atlas Systems' staff for an update on:

  • ILLiad development plans and how you can get involved
  • Upcoming training opportunities
  • Recent innovative ILLiad projects using addons and the API
  • New documentation and community resources

Speakers
avatar for Stephanie Spires

Stephanie Spires

Chief Operations & Service Officer, Atlas Systems
Stephanie Spires is Chief Service Officer at Atlas Systems. Stephanie has worked in libraries or providing services for libraries in various roles for over 27 years starting with shelving and circulation at The Public Library of Columbus & Franklin County (now Columbus Metropolitan... Read More →


Thursday March 21, 2019 9:45am - 10:45am EDT
Grand Ballroom 4-5

11:00am EDT

Plenary: Keep on Rethinking: Rethinking the RRSI STAR Checklist and Manifesto
This session focuses on the STAR Checklist (created and supported by the Rethinking Resource Sharing Initiative and ALA RUSA STARS) and the RRSI’s Manifesto. These documents offer a vision of best practices and policies that help sustain, reinforce and update interlibrary loan services. Examples of evolving practices and possibilities will be presented - such as facilitating purchases in addition to loans, sharing e-books and AV materials, and allowing longer loan periods and more renewals. There will also be audience discussion about how we can garner support from library administrators, both for efficiently and effectively providing still vital traditional ILL services, as well as how we can facilitate access to information through innovative services. (Spoiler: It is by working together with other libraries, as we always do in ILL, as well as with others in our libraries, that we can best meet the user needs of all members of all of our library communities.) As the RRSI continually rethinks both the Checklist and the Manifesto, we invite all to join the discussion and the effort to shape the future of our work in library information and resource sharing.

Speakers
avatar for Margaret Ellingson

Margaret Ellingson

Head of ILL & Course Reserves, Woodruff Main and Health Sciences Libraries of Emory University
Margaret Ellingson is Head of Interlibrary Loan and Course Reserves at the Woodruff Main and Health Sciences Libraries of Emory University. She is a past chair of ALA RUSA STARS and has served on many ALA committees. Margaret currently co-chairs the Steering Committee of the independent... Read More →
avatar for Sue Kaler

Sue Kaler

Interlibrary Loan Manager, Massachusetts Library System
Sue Kaler is the Interlibrary Loan Manager at the Massachusetts Library System, running an operation that borrows for and lends from approximately 500 libraries in Massachusetts. Sue is active in ALA’s RUSA STARS having served on many committees. She participated in the latest revision... Read More →
avatar for Beth Posner

Beth Posner

Head of Library Resource Sharing, The Graduate Center, CUNY
Beth Posner is the Head of Library Resource Sharing at The Graduate Center, CUNY. She writes and presents on a variety of issues regarding interlibrary loan services, as well as on the image of libraries and librarians in literature. She is the editor of a collection titled Library... Read More →


Thursday March 21, 2019 11:00am - 12:00pm EDT
Grand Ballroom 4-5

12:00pm EDT

Conference Wrap Up
Join all conference attendees for a quick conference wrap-up before you depart. Meal vouchers for lunch will be provided at the conclusion of the conference (valid at both the Market and SHOR restaurants). Outdoor seating for lunch is available on River Terrace Deck 1.

Thursday March 21, 2019 12:00pm - 12:15pm EDT
Grand Ballroom 4-5

12:15pm EDT

Lunch
Meal vouchers will be provided to you upon check-in at the registration desk (valid at the Hyatt's Market and SHOR restaurants). Both the Market and SHOR are located on the first floor, adjacent to the hotel lobby. 

Thursday March 21, 2019 12:15pm - 1:15pm EDT
 


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