Zheng Ye "Lan" Yang is a holder of John and Mary Wright Professorship and Director of Document Delivery Services at Texas A&M University Libraries.  Ms. Yang has developed innovative and increasingly responsive services for faculty and students at Texas A&M University that have become model for other institutions.  She is frequently called upon for consultation by peer institutions.  She received the Distinguished Librarian Award from the Texas A&M University Former Students Association.  Her research interests focus on management of document delivery services; user satisfaction of document delivery service;  improvement of document delivery services; faculty's acceptance of open access and institutional repositories; and liaison activities to faculty.  She has published numerous peer-reviewed articles in the Journal of Academic Libraries; Journal of Interlibrary Loan, Document Delivery & Electronic Reserve; Interlending & Document Supply,  to name a few.  Ms. Yang has also given numerous presentations at state, regional, national, and international venues.