OCLC Resource Sharing Conference 2019

Increasingly, library services are being shaped by end-users’ experiences with commercial services and websites. People expect to easily find what they’re looking for. They expect one-click ordering and delivery of all materials. They expect the fulfillment of physical library materials to be as fast as their favorite online retailer. And, they want an equally simple way to return physical materials. To support these shifting expectations, OCLC envisions a “library-on-demand” approach, where libraries deliver materials quickly, ensure intuitive discovery, provide connected collections, and take advantage of automated staff workflows. OCLC research with end users lays the groundwork and helps identify how these expectations are manifested in the library environment. During this session, you will get an update on this research and learn how OCLC enables libraries to offer an unprecedented user experience from Discovery to Access.