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Wednesday, March 20 • 3:15pm - 4:15pm
Panel: Evolving Best Practices in Providing Service

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Hear more from this panel about best practices they are using in their library to provide excellent patron service.

avatar for Joe Wickens

Joe Wickens

Manager of Document Delivery Services, Dalhousie University

avatar for Amy Chew

Amy Chew

Reference and the Interlibrary Loan Librarian, Valdosta State University
Amy Chew is a reference and the interlibrary loan librarian at Valdosta State University. She has been with VSU for four years and previously specialized in ILL borrowing at the University of Colorado, Boulder. She has chaired the GIL ILL Subcommittee since fall 2019.
avatar for Sue Kaler

Sue Kaler

Interlibrary Loan Manager, Massachusetts Library System
Sue Kaler is the Interlibrary Loan Manager at the Massachusetts Library System, running an operation that borrows for and lends from approximately 500 libraries in Massachusetts. Sue is active in ALA’s RUSA STARS having served on many committees. She participated in the latest revision... Read More →

Joe Lenkart

Manager, Slavic Reference Service, University of Illinois at Urbana-Champaign
Joe Lenkart is the head of Slavic Reference Service. This service works with ILL departments and professionals to resolve complex queries about foreign language materials.

Wednesday March 20, 2019 3:15pm - 4:15pm EDT
Grand Ballroom 1