OCLC Resource Sharing Conference 2019

Clemson University Library's off-site high-density storage facility was established in 2011 and the relationship between staff there and the resource sharing department has evolved over the past 8 years. Originally, off-site workflows and processes only provided for the pulling and transit of material back to Cooper Library and other branches for circulation to patrons. In 2015, it was decided that off-site storage staff should be trained to use ILLiad in order to provide document delivery scans of articles and book chapters via Odyssey (now the Electronic Delivery Utility) as well as use custom queues to pull items for ILL Lending. The volume of document delivery requests for items located in off-site storage has risen dramatically in the past three years and in November of 2018 library administration decided that management of the off-site high-density storage facility would move to the resource sharing team. Currently, we are planning on how best to cross-train to work in two facilities and are anticipating what the move of even more library materials in 2019 will mean about staffing levels, workloads, and workflows.