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Wednesday, March 20 • 11:45am - 12:45pm
ILL Under the Reference Umbrella

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This session will explore some of the benefits and challenges of ILL falling under the purview of a Reference Department, including:•Incorporating ILL as a part of instruction via one shot sessions, LibGuides, and virtual reference. (Psst, hey kids, check out this free to you service that can get you stuff…)•The benefits of having well-trained ILL staff conducting reference. (We can find all the things!) •The challenges of time management in a split Reference/ILL position. (Please don’t schedule me on the Reference Desk on a Monday. I have a gazillion ILL requests from the weekend.)•When ILL duties aren’t related to Reference. (Due dates, and billing, and acquisitions, “Oh My!”)•Handling non-specific requests that come in through the ILL system. (“I need whatever you can find on my obscure topic.”)Where other libraries’ ILL departments fall in their organizational structure: a review of past literature and recent survey results. Time will be allotted for a discussion among session attendees regarding their own institutions' organizational structure challenges and successes.

avatar for Amy Chew

Amy Chew

Reference and the Interlibrary Loan Librarian, Valdosta State University
Amy Chew is a reference and the interlibrary loan librarian at Valdosta State University. She has been with VSU for four years and previously specialized in ILL borrowing at the University of Colorado, Boulder. She has chaired the GIL ILL Subcommittee since fall 2019.

Wednesday March 20, 2019 11:45am - 12:45pm EDT
Grand Ballroom 3