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Wednesday, March 20 • 11:45am - 12:45pm
Panel: The Power of ILL Statistics

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Hear more from the panel about how statistics are making a difference in their libraries' ILL departments.

Moderators
avatar for Dennis Massie

Dennis Massie

Senior Program Officer, OCLC
Dennis Massie coordinates the SHARES resource sharing consortium for the OCLC Research Library Partnership and conceives and manages OCLC Research projects centered on sharing collections. Dennis began his career as a library resource sharing professional a quarter century ago, serving... Read More →

Speakers
avatar for Peggy Glatthaar

Peggy Glatthaar

Head of Customer Services, Florida Gulf Coast University
Manage, develop, and evaluate the library’s Customer Service Department, which includes Circulation, Interlibrary Loan, and Course Reserves. Master of Science, Library and Information Science, University of Illinois at Urbana-Champaign
avatar for Pamela Johnston

Pamela Johnston

Interlibrary Library Loan Librarian, University of North Texas
Pamela Johnston is the Interlibrary Loan Librarian at the University of North Texas. She has worked in various aspects of access services at the UNT Libraries for over 25 years. She has presented on management and process improvement and her work has appeared in the Journal of Access... Read More →
avatar for Myra Justus

Myra Justus

Circulation Coordinator, Cincinnati State Technical & Community College
Myra Justus has managed Circulation Services at Cincinnati State Technical & Community College since 2012. She oversees interlibrary loan services, including OhioLINK and OCLC related borrowing and lending services. Myra supervises circulation/public service students, provides reference... Read More →


Wednesday March 20, 2019 11:45am - 12:45pm EDT
Grand Ballroom 1