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Wednesday, March 20 • 11:45am - 12:45pm
The British Library - Embracing the Changing World

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Joanne Cox will outline the changing landscape that brought the British Library to transform one of their flagship services to create an on-demand service for a demanding world. She will share the British Library’s strategies for continuing to respond to the changing information needs of the ILL community including new and emerging service offerings in document supply.

avatar for Joanne Cox

Joanne Cox

Key Customer and Business Development Manager, The British Library
Joanne Cox is the Key Account and Business Support Manger at the British Library. She has worked for the organisation since 1989. Jo worked in document supply for many years before moving to Customer Services in 2004 where she has had a variety of jobs. Amongst other things her current... Read More →

Wednesday March 20, 2019 11:45am - 12:45pm EDT
Grand Ballroom 7